What’s the trial / return policy on saddles?
Mary’s Tack is the perfect place to buy your new saddle because we offer a 4-day trial period on English and Western saddles. Saddles are critical to the health and happiness of your horse. That’s why whether you order one over the phone, in store, or through our website, you have four days after you receive it to ride in it. So try it right away! After that, shipping charges do apply.
When trying the saddle remember that it needs to come back to us in the exact condition you received it if you decide to return or exchange it.
To make sure that happens:
- Always wrap your leathers/fenders before you ride. Try plastic wrap or an old tube sock with the toe cut off.
- You may ride in your tall boots or half chaps to get a true feel of how the saddle fits. Please no dark jeans or dark chaps when trialing Western Saddles.
- Always use a clean saddle pad between your horse and the saddle to keep panels and flaps sweat-free
- Western Saddles must have the stirrups protected with plastic wrap or vet wrap.
- Never oil or clean the saddle unless you're ready to give it its forever home.
Please remember that after 4 days {No News is Good News} the saddle is YOURS!
We encourage you to call us during your saddle trial period to let us know how it is going or if you have any questions. Our expert Sales Associates are here to help and ensure you get the perfect fit.