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Returns

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RETURN INFORMATION

What is Mary’s return policy on products other than saddles?
Sometimes it happens. That lovely item is just a little too big or a bit too small or the shade of red doesn’t really match the way you hoped it would. No worries. Just fill out the blue brochure that arrived with your package, or scroll down to fill out & submit our online returns/exchange form within 90 days of purchase. Customer is responsible for return shipping charges. Be sure the item is in its original packaging in unused condition and send it back inside a shipping box. Please include the best phone number to reach you so we can verify your return.

Some items might be repaired versus exchanged - based on manufacturer recommendations. Sales are FINAL on red or yellow tag close out items - please make sure you have the right size. Any food, supplement, or sterile packaged item MAY NOT be returned once opened. Items purchased by credit card must be refunded to same credit card used for original purchase. Purchases made by check will be refunded by check (makes sense), 10 business days required for processing. In store purchases, paid for with cash, will be refunded up to $75.00. Refunds for purchases paid for with cash greater than $75.00 will be issued via check.

Please don't put the shipping label directly on your product packaging. Include your transaction #, name, address and reason for return or exchange along with your item and we'll happily refund the purchase price (minus any shipping charges that may apply). We strongly recommend that you use an insured and trackable shipping company (UPS, FEDEX or USPS Insured).

Mary's address:
ATTN: Returns
3675 Via De La Valle
Del Mar, Ca 92014

What's the return policy on saddles?
Whether you order one over the phone, in store or through our website, you've got four days after you receive it to give it a try. So try it right away! If the weather is bad or your horse has a sore hoof, call us. We're super accommodating, but you've gotta tell us if there's a problem. Customers are limited to a maximum of 4 saddle trials. After that, there is a service charge per saddle trial.

Once you're ready to give the saddle a try, remember that it needs to come back to us in the exact condition you received it if you decide to return or exchange during the saddle trial process.

To make sure that happens:

  • Always wrap your leathers/fenders before you ride. Try plastic wrap or an old tube sock with the toe cut off.
  • You may always ride in your tall boots or half chaps to get a true feel of how the saddle fits. Please no dark jeans or dark chaps when trialing Western Saddles.
  • Always use a saddle pad between your horse and the saddle to keep those panels and flaps sweat-free.
  • Western Saddles, please protect the stirrups with plastic wrap or vet wrap.
  • Never oil or clean the saddle unless you're ready to give it its forever home.

Please remember that after 4 days the saddle is YOURS!

We encourage you to call us during your saddle trial period to let us know how it is going, or if you have any questions. Our expert Sales Associates are here to help and ensure you get the perfect fit.

What happens if I return a saddle marked or damaged?
If you're careful and follow our guidelines, there shouldn't be a problem. If there is damage or signs of use on the saddle, however, we reserve the right to charge a restocking fee to compensate for fixing it or to make up for the discount we'll have to give the next person who wants to buy it. If the marks or damage are very severe, you may have bought yourself a saddle. So please be careful!

If you have any questions, please contact us!
email@marystack.com
800-551-MARY

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